Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of the South East Silver Taxi website (https://www.southeastsilvertaxi.com.au/) and all services provided by South East Silver Taxi ("Company," "we," "us," or "our"). By accessing this website or booking a taxi service with us, you agree to be bound by these Terms and Conditions.

2. Services Provided

South East Silver Taxi provides professional taxi and cab services including, but not limited to:

  • Airport transfers and transportation

  • Corporate travel services

  • General taxi bookings available 24/7

  • Shuttle services

  • Premium silver service taxi

We operate throughout the South East Melbourne area, including Frankston, Dandenong, Berwick, Cranbourne, Keysborough, Narre Warren, and the Peninsula region.

3. Booking and Reservation

3.1 How to Book

Customers can make reservations and request quotes through:

  • Our website booking system

  • Phone reservations

  • Mobile app (if available)

  • Email enquiries

3.2 Reservation Confirmation

All bookings are subject to confirmation. We will provide confirmation details including pickup time, location, driver information, and estimated fare upon booking.

3.3 Cancellation Policy

  • Cancellations made more than 2 hours before the scheduled pickup time will be free of charge

  • Cancellations made within 2 hours of pickup may incur a cancellation fee

  • No-shows without prior cancellation will be charged the full fare amount

  • Emergency cancellations should be made by phone directly to our dispatch center

3.4 Modification of Bookings

Booking modifications must be made through our website or by contacting our customer service team as soon as possible. We will attempt to accommodate changes, subject to availability.

4. Fares and Payment

4.1 Pricing

  • Fares are displayed upon booking confirmation

  • Prices are in Australian Dollars (AUD)

  • Fares are based on distance, time, and current rates at the time of booking

  • Quote provided during booking is an estimate and may vary based on actual route taken

4.2 Accepted Payment Methods

  • Credit/Debit cards (Visa, Mastercard)

  • Cash payment at the end of service

  • EFTPOS

  • Other digital payment methods as available

4.3 Payment Terms

  • Payment is due upon completion of the service

  • For pre-booked services, payment may be required at the time of booking

  • Corporate accounts may have different payment terms subject to prior agreement

4.4 Surcharges

Additional charges may apply for:

  • Late-night/early-morning services

  • Airport fees

  • Tolls

  • Waiting time beyond 10 minutes

  • Passenger overload or additional baggage

4.5 Refunds

  • Refunds for cancelled services will be processed within 5-7 business days

  • No refunds for services partially completed or completed as booked

  • Refunds for disputed charges must be raised within 30 days of the transaction

5. Customer Responsibilities

5.1 Conduct

Passengers must:

  • Treat drivers and other passengers with respect

  • Maintain appropriate behavior during the journey

  • Follow all safety instructions provided by the driver

  • Not engage in illegal activities or use of illegal substances

  • Not consume alcohol to the point of intoxication or disruptive behavior

5.2 Safety and Security

  • Customers are responsible for securing their own belongings

  • South East Silver Taxi is not responsible for lost, stolen, or damaged personal items

  • Passengers must comply with all traffic laws and safety regulations

5.3 Passenger Information

  • All information provided during booking must be accurate

  • Passengers must be ready for pickup at the agreed time and location

  • Passengers with special requirements (mobility assistance, etc.) should notify us at the time of booking

5.4 Child Safety

  • Appropriate child restraints/car seats are the responsibility of the passenger to provide where required by law

  • Drivers may refuse service if legal child safety requirements are not met

6. Company Responsibilities and Service Standards

6.1 Service Commitment

We commit to providing:

  • Fast, reliable, and affordable taxi services

  • Punctual pickup and drop-off services

  • Professional and courteous drivers

  • Well-maintained vehicles in good condition

  • Safe driving practices

6.2 Driver Standards

  • All drivers undergo background checks and verification

  • Drivers are trained and courteous professionals

  • Drivers maintain vehicle maintenance and cleanliness standards

  • Drivers comply with all traffic laws and regulations

6.3 Vehicle Standards

  • All vehicles are regularly maintained and serviced

  • Vehicles meet all safety and roadworthiness requirements

  • Vehicles are clean and comfortable for passenger use

7. Liability and Insurance

7.1 Company Liability

  • South East Silver Taxi provides services in accordance with applicable Australian laws and regulations

  • We maintain comprehensive insurance coverage for all vehicles

  • Liability is limited to the value of the fare paid for the service, except where prohibited by law

7.2 Passenger Liability

  • Passengers are responsible for any damage to the vehicle caused by their actions

  • Passengers will be charged for any damage beyond normal wear and tear

  • Passengers may be liable for damages or incidents involving other passengers

7.3 No Liability For

  • Delays due to traffic or road conditions

  • Lost or damaged personal belongings

  • Indirect or consequential damages

  • Third-party claims or disputes

8. Privacy and Data Protection

8.1 Information Collection

We collect the following information:

  • Name and contact details

  • Booking history and preferences

  • Payment information

  • Location data for service delivery

8.2 Data Use

Your information is used for:

  • Service delivery and customer communication

  • Payment processing

  • Service improvement and analytics

  • Marketing communications (with consent)

  • Legal and regulatory compliance

8.3 Data Protection

  • We maintain security measures to protect customer data

  • Data is stored securely and accessed only by authorized personnel

  • We comply with Australian privacy laws and regulations

  • Customer data will not be sold to third parties

8.4 Marketing Communications

  • Customers may opt-out of promotional emails at any time

  • Unsubscribe instructions are provided in all marketing communications

9. Website Use and Intellectual Property

9.1 Website Access

  • The website is provided "as is" without warranties

  • We reserve the right to modify or discontinue the website at any time

  • Unauthorized access to the website is prohibited

9.2 Intellectual Property

  • All content on the website, including text, images, and logos, is owned by or licensed to South East Silver Taxi

  • Customers may not reproduce, distribute, or modify website content without permission

  • Unauthorized use of our intellectual property is prohibited

9.3 User-Generated Content

  • Customers may leave reviews and feedback on our website

  • We reserve the right to moderate or remove inappropriate content

  • By submitting feedback, you grant us the right to use it for promotional purposes

10. Dispute Resolution

10.1 Complaints Procedure

  • Complaints should be lodged in writing within 14 days of the incident

  • Submit complaints via email or our website contact form

  • Include booking reference, date, time, and details of the issue

10.2 Resolution Timeline

  • We will acknowledge receipt of complaints within 2 business days

  • Investigation and response will be provided within 14 days

  • Complex cases may require additional time

10.3 Escalation

  • If not satisfied with our response, customers may escalate complaints to the manager

  • Further escalation options will be provided if applicable

10.4 Dispute Resolution

  • Disputes will be resolved through good faith negotiation

  • If negotiation fails, disputes may be subject to mediation or legal proceedings

  • Proceedings will be governed by Victorian law

11. Limitation of Liability

11.1 Disclaimers

South East Silver Taxi makes no warranties regarding:

  • Website uptime or availability

  • Website content accuracy or completeness

  • Service availability or performance

  • Vehicle condition or comfort standards

11.2 Liability Limits

To the maximum extent permitted by law:

  • Liability is limited to the fare paid for the service

  • South East Silver Taxi is not liable for indirect, incidental, or consequential damages

  • Maximum liability per incident shall not exceed $500 AUD

12. Health and Safety

12.1 Health Requirements

  • During health emergencies, South East Silver Taxi may implement additional health and safety protocols

  • Drivers may refuse service to passengers who appear unwell or pose a health risk

  • Customers must notify us of any health conditions requiring special accommodation

12.2 Safety Standards

  • All vehicles maintain cleanliness standards

  • Drivers follow all applicable health and safety regulations

  • Customers are expected to follow driver instructions regarding safety protocols

13. Accessibility

South East Silver Taxi is committed to providing accessible services. Customers with mobility or other accessibility needs should notify us at the time of booking to arrange appropriate assistance and vehicle type.

14. Special Services Terms

14.1 Airport Transfers

  • Meet and greet service may be available upon request

  • Allow extra time for traffic, especially during peak hours

  • Prices may vary based on airport location and time of booking

14.2 Corporate Travel

  • Corporate accounts subject to separate agreement

  • Monthly invoicing available for corporate clients

  • Special rates may apply for regular corporate bookings

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. All disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

16. Changes to Terms

16.1 Amendments

  • South East Silver Taxi may modify these Terms at any time

  • Changes will be posted on the website with updated effective date

  • Continued use of our services indicates acceptance of revised Terms

  • Significant changes will be communicated to existing customers

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be reformed to the minimum extent necessary to make it valid.

18. Contact Information

For questions, complaints, or inquiries regarding these Terms and Conditions:

South East Silver Taxi

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between customers and South East Silver Taxi regarding the provision of taxi services. Any prior agreements, understandings, or representations are superseded by these Terms.